• Refunds are available only if the cancellation request is made before the product has been customized.

• Since our products are personalized and customized specifically for you, we do not accept returns or exchanges once the customization process has begun.

• If you wish to cancel your order, please contact us within 24 hours of placing the order. After this period, the order may have already entered the customization process and may no longer be eligible for cancellation or a refund.